Some items may ship separately depending on availability or different production times. You will receive separate tracking numbers for each shipment. If you believe an item is missing, please contact us.

Orders are typically processed within 2-3 business days. Once processed, standard shipping times vary based on the destination and shipping method selected at checkout. Delivery typically takes 3-7 business days after your order has been shipped, depending on your location. During peak holiday seasons, processing and shipping times may be extended due to increased order volumes and carrier delays. We recommend placing orders early to ensure timely delivery.

We only ship to the US currently. 

At this time we do not offer expedited shipping. 

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment's progress through the carrier's website. Please allow up to 48 hours for tracking information to update.

Unfortunately at this time we do not offer international shipping.

If your package is delayed beyond the estimated delivery time, please first check the tracking information for any updates. Delays can occur due to various factors, especially during the holiday season. If there are no updates or if the package appears to be lost, please contact our customer service team at support@queenlyroots.com for assistance. PLEASE NOTE: Once the package is in the possession of the shipping courier, Queenly Roots CANNOT CONTROL the shipping times. 

Yes, to ensure delivery by the specific holiday, we recommend placing your order by the following dates. You can order at any time, BUT it's highly recommended to order in advance. 

• Standard Shipping: Christmas - December 3

Here are some other holiday delivery deadlines to consider when ordering: 

• Standard Shipping: Valentine's Day -  January 31
• Standard Shipping: Easter - March 31
• Standard Shipping: Mother's Day - April 21
• Standard Shipping: Father's Day - May 26

Please note that these dates are estimates, and unforeseen delays with carriers can occur. Ordering early is the best way to ensure timely delivery during the holiday season.

Currently, we do not offer gift wrapping services. However, all our products are packaged securely to ensure they arrive in excellent condition.

Once an order has been approved for production, we are unable to modify the shipping address.

Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination. The total shipping cost will be displayed at checkout before you complete your purchase.

In the rare event that your package is lost or arrives damaged, please contact our customer service team at support@queenlyroots.com within 2 days of the expected delivery date or receipt of the package. We will work with you to resolve the issue.

To initiate a return, please contact our customer service team: customerservice@queenlyroots.com, with your order number and reason for return. You have to do this within 7 days of when you receive your order. Once approved, you'll receive instructions on how to return the item. Please note that personalized or custom-made items are non-refundable unless there is a defect or error on our part.

To request a refund or exchange, please email our customer service at refunds@queenlyroots.com within 7 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the request. Our team will review your request and provide further instructions.

All items are personalized or are custom-made items and cannot be returned or refunded unless they are defective or we made an error in customization. Additionally, items that have been used, damaged, or are not in their original condition are not eligible for return or refund.

If the return is due to a defect or an error on our part, we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping fees. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

Currently we only offer thability to add a custom name. Check the product page for available personalization features. 

During the checkout process, you’ll find a section where you can input your personalization details. Be sure to include all necessary information.

Yes, personalization will come with an additional fee. The exact cost will be displayed on the product page once you select the personalization option. This fee covers the additional time and resources required to create your custom item.

Personalized items require extra time for design and production. Please allow an additional 3-5 business days on top of the standard processing time. During a holiday season, this time may change due to demand. 

Yes, we can provide a digital mockup of your personalized product upon request. Please note that this may slightly extend the processing time. To request a preview, leave a note at checkout or email us immediately after placing your order with your personalization details and order number.

We’re sorry to hear that! Please contact our support team within 7 days of receiving your order, and provide photos of the damaged item(s). We’ll arrange for a replacement or refund as quickly as possible.

Specific care instructions are provided on each product page where applicable.

Important Information About Product Display and Substitutions
Please note that due to lighting in product mockups, there may be slight color variations compared to the actual product. We make every effort to display our products as realistically as possible to provide you with an accurate representation.

In the event of a necessary substitution, the product will be replaced with one that is comparable and aligns closely with the item you ordered. Thank you for your understanding and support!

While we make every effort to ensure the online mockups match the final product, slight variations in color, placement, and size may occur due to the printing process. These differences are normal and ensure the uniqueness of each item.

Our products are made with high-quality printing techniques to ensure long-lasting designs. To maintain the vibrancy of the graphics, we recommend following the care instructions provided on the product page (e.g., wash in cold water and air dry).

At this time, we do not offer custom graphic modifications on our printed products. However, stay tuned for future updates as we explore personalized options!

With proper care, the printed graphics are designed to remain vibrant and durable. Avoid using harsh detergents, high heat, or excessive scrubbing to extend the life of the print.

We work with printers that use eco-friendly inks and processes whenever possible. Check the product page for specific details about sustainable printing methods.

Using a production company allows us to focus on creating unique and meaningful designs while ensuring that our products are printed with high-quality materials and techniques. These companies have specialized equipment and expertise, which helps us deliver durable and professional-looking products to our customers.